Are you a technically minded individual with a drive to deliver excellent customer service?  

About The Role 

Our Technical Support Engineers are responsible for assisting with technical support issues within Perspectum’s cloud infrastructure, handling operational issues, alerts, and routine ‘business-as-usual’ tasks. Working closely with internal stakeholders, you will identify problems, diagnose platform, software, or service issues, and provide effective assistance while maintaining strong relationships with departments outside of Engineering. 

Duties include: 

• Actively monitoring and triaging incoming alerts or errors  

• Proactively monitoring production systems for issues and incidents 

• Understanding our alerting systems and cloud infrastructure to confidently troubleshoot issues 

• Resolving common issues or routine requests, following (and creating) Standard Operating Procedures 

• Collaborating with internal engineering teams to resolve significant incidents or bugs 

• Acting as the point of contact for communicating with stakeholders regarding ongoing issues 

• Keeping accurate records of issues, along with solutions, to refer to in future instances 

About You  

We are looking for a solutions orientated and personable individual with excellent communication skills. Whether you are a recent IT or Engineering graduate or have experience working on a helpdesk, you will be proficient in troubleshooting and ideally have basic experience with cloud infrastructure systems (eg. AWS, Azure, Google Cloud).  

Knowledge of Jira, SharePoint, scripting and automation tools would be beneficial, as would an awareness of medical data formats such as DICOM, however these are not essential.  

With the right skills and attitude, this role has the potential to develop into a more technical Software Engineering role. 

About Us 

At Perspectum, we offer our employees a flexible, fast-paced and fun environment. We are driven by hiring the best talent, who share our values of excellence, accountability, integrity, openness and passion.  

We value our employees and are constantly striving to ensure we provide a working environment that offers something for everyone, whether that be flexible working, training opportunities or health and wellbeing initiatives. Benefits include:  

• 33 days annual leave (inclusive of Bank Holidays), increasing with service   

• Discretionary bonus scheme  

• Private healthcare including medical referrals, discounts, access to counselling and nutritional support, and cashback on healthcare bills  

• Life assurance  

• Pension contribution rising to 6% after 2 years' service  

• Electric Vehicle Salary Sacrifice (‘pre-tax’) Scheme 

• Hybrid working – we like our employees to be in the office 3 days per week.  

• Our sociable working environment includes pool table, tennis table and table football.   

• Office Facilities include free on-site parking, refreshments, onsite showers and changing facilities, bike locks and Electric Vehicle charging points.  

At Perspectum, we are an Equal Opportunities employer committed to fostering diversity, equity, and inclusion. We prioritise hiring based on merit, skills, and qualifications, valuing individuals for their unique contributions while ensuring a culture that respects and celebrates differences. If you require any reasonable adjustments as part of your application process, please do let us know.